The Expired Registration Recovery Policy (ERRP) is an ICANN consensus policy that protects registrants from accidentally losing domains. It requires every accredited registrar to:
- Send an expiration reminder at least once between 30 and 1 day BEFORE the expiration date.
- Send another reminder within 5 days AFTER the expiration date.
- Display clear redemption-period information when a domain enters that phase.
- Honor the registrant's redemption requests up to the end of the Redemption Grace Period.
Most registrars actually send 4-6 reminder emails: 90 days, 60 days, 30 days, 7 days, day-of, and post-expiration. Modusdom sends at 60, 30, 7, day-of, and post-expiration; we also escalate via in-account banners.
What ERRP does NOT do: it does NOT mandate that registrars OFFER a customer-facing refund window. Those are commercial decisions each registrar makes independently. Modusdom does not offer a customer-facing refund on registered domains — the registration is final once submitted.
If your registrar failed to send required notifications and your domain expired, you can file an ICANN compliance complaint at icann.org/compliance/complaint.
